Last updated: January 2026

Fitas Terms & Conditions — Complete Platform Usage Policy

By opening an account and using Fitas, you agree to abide by these terms. We want everything to be completely clear — so it's all written in plain, straightforward language.

Version 3.2 — 2026
In Bengali Complete
18+
Age Restriction
1
Account / Person
৳500
Minimum Withdrawal
KYC
Verification Required

Key Highlights at a Glance

Take a look at the key points before reading the full details below.

Account & Identity

Each person may register only one account. All information must be accurate and belong to the account holder. KYC verification is mandatory before any withdrawal.

Deposits & Withdrawals

Minimum deposit is ৳200 and minimum withdrawal is ৳500. Withdrawals can only be made to a registered payment method. Processing takes up to 24 hours.

Bonuses & Promotions

Each bonus has its own wagering requirements. Attempting to abuse bonuses may result in account closure.

Security & Privacy

Your data is secured with SSL encryption. Account information is never shared with third parties.

Prohibited Activities

Multiple accounts, bot usage, fraud, and transactions under another person's identity are strictly prohibited.

Responsible Betting

Strictly prohibited for under-18s. Bet limits and self-exclusion tools are available to all users.

Important: Please read these terms and conditions carefully before creating or using an account on Fitas. These terms form a legally binding agreement between you and Fitas.
Section 01

General Terms & Eligibility

Fitas (fitas.app) is an international online betting and gaming platform operating under a Curaçao eGaming licence. By accessing and using this platform, you confirm that you have read and fully accepted these terms and conditions.

These terms are available in both Bengali and English. In the event of any interpretive dispute, the English version shall take precedence.

  • You must be at least 18 years of age.
  • Online betting must be legally permitted in your jurisdiction.
  • You must use your account for yourself only, not on behalf of anyone else.
  • All information provided must be truthful, accurate, and your own.
Fitas reserves the right to modify these terms and conditions at any time. Continued use of the platform after any changes takes effect constitutes acceptance of the updated terms.
Section 02

Account Registration & Verification

When registering on Fitas, you must provide accurate personal information. Opening an account with false or someone else's details is a serious violation and may result in the account and any funds being forfeited.

Only one account is permitted per person. Any attempt to open multiple accounts using the same device, IP address, or payment method is detected automatically.

  • KYC (Know Your Customer) verification must be completed before making a withdrawal.
  • A copy of your national ID or passport is required for KYC verification.
  • Additional documents may be requested to verify ownership of a payment method.
  • You are solely responsible for keeping your account password and login credentials confidential.
  • Any unauthorized use of your account must be reported to support@fitas.app immediately.
If multiple members of the same household wish to maintain separate accounts, please contact Support in advance — otherwise your accounts may be blocked.
Section 03

Deposits, Withdrawals & Payments

Fitas currently supports deposits and withdrawals via bKash, Nagad, and Rocket. The list of available payment methods is subject to change from time to time.

Withdrawals may only be made to the same payment method used for the original deposit. This is a mandatory requirement for anti-money laundering compliance.

  • Minimum deposit: ৳200
  • Minimum withdrawal: ৳500
  • Maximum daily withdrawal: ৳5,00,000 (may be higher depending on VIP level)
  • Withdrawal processing time: typically 5 minutes, up to a maximum of 24 hours
  • Wagering requirements must be met before bonus funds can be withdrawn.

Depositing from or withdrawing to a third party's account is strictly prohibited. Any such transaction will be reversed and the account will be placed under investigation.

Fitas does not charge any additional fees on deposits or withdrawals. However, your bank or mobile banking provider may apply their own charges — this is outside Fitas's control.
Section 04

Betting Rules & Result Determination

At Fitas, all bet outcomes are determined based on the official or recognised result of the relevant event. If a technical error causes incorrect odds to be displayed, Fitas reserves the right to void any bets placed at those odds.

Once a bet is confirmed, it cannot be changed — unless a cash-out option is available, in which case that may be used. The odds and stake shown on the bet slip are considered final.

  • Minimum single bet: ৳50
  • Maximum single bet: ৳50,000 (limits may vary by event)
  • If a match is cancelled or abandoned, the bet is considered void and the stake is refunded.
  • If a match is rescheduled and does not start within 48 hours, the bet will be voided.
  • A "bet delay" in in-play betting is normal — it is a technical feature, not a system error.
  • If one leg of an accumulator is voided, the bet is recalculated using the remaining legs.
Live scores and statistics in in-play betting may be delayed. Bet outcomes will be determined based on the actual state of the event, not the data feed.
Section 05

Bonuses, Promotions & Rewards

Fitas runs various bonuses and promotions from time to time. Each offer comes with its own terms — including wagering requirements, validity periods, and eligible games. Accepting a bonus means you agree to those specific conditions.

  • The welcome bonus is available once only, on your first deposit.
  • Bonus funds generally cannot be withdrawn until a wagering requirement of 1x to 30x has been met.
  • Bonuses are generally valid for 7–30 days from the date of issue.
  • Expired bonuses and any associated winnings will be automatically forfeited.
  • Claiming the same bonus from multiple accounts is considered fraud.

Accumulator bonuses are applied automatically based on the number of legs. Only legs with odds of at least 1.20 are counted.

Warning: If bonus abuse is found, all bonuses and associated winnings will be forfeited and the account may be permanently closed.
Section 06

Prohibited Activities & Fraud

Fitas is committed to maintaining a fair and safe environment for all users. Any form of fraud, dishonest conduct, or system manipulation will be met with strict action.

The following activities are strictly prohibited on Fitas:

  • Creating or using multiple accounts
  • Creating an account using another person's identity or details
  • Operating bets or games using bots, scripts, or automated software
  • Creating artificial betting patterns to meet bonus requirements
  • Money laundering or transactions involving funds from illegal sources
  • Betting using match-fixing arrangements or insider information
  • Attempting unauthorized access to Fitas's systems
  • Harassing or defrauding other users
If suspicious activity is detected, Fitas may suspend an account and launch an investigation at any time without prior notice.
Section 07

Account Closure & Suspension

You can close your account at any time by emailing support@fitas.app. Please withdraw any available balance before submitting your closure request, as processing withdrawals after closure may be more complicated.

Fitas may also suspend or close accounts for the following reasons:

  • Violation of these Terms & Conditions
  • Failure to complete KYC verification or providing false information
  • Extended inactivity (over 12 months)
  • Under the direction of a court or regulatory authority
  • Suspicious Financial Transactions

If your account is closed without a proven violation, your main balance (excluding bonuses) will be returned. To dispute any decision, contact support@fitas.app.

A maintenance fee may apply to inactive accounts after 12 months. The fee is ৳50 per month or equivalent — however, no fee will be deducted if the account balance is zero.
Section 08

Limitation of Liability & Technical Matters

Fitas strives to maintain the highest technical standards. However, Fitas's liability is limited in cases of internet service disruptions, third-party software issues, or unforeseen technical faults.

  • No compensation is provided for missed betting opportunities due to server downtime.
  • Fitas is not liable for losses on incomplete bets resulting from a user's internet connection issues.
  • Bets displaying incorrect odds due to a software error may be voided.
  • Fitas is not directly liable for issues caused by third-party game providers.

Fitas is provided on an "as is" basis. Fitas's liability for any indirect or consequential loss incurred by a user through the platform is capped at the total amount deposited by that user in the relevant month.

Section 09

Changes to Terms & Notifications

Fitas may update these terms and conditions at any time. For significant changes, advance notice will be sent to your registered email address or mobile number.

  • Minor changes may take effect without prior notice.
  • At least 7 days' advance notice will be given for significant changes.
  • If you do not agree to the updated terms, you may close your account before the changes come into effect.
  • The latest version of the Terms & Conditions is always available at fitas.app/terms-conditions.

This agreement is governed by the laws of Curaçao. Any disputes will be resolved through the Curaçao arbitration authority.

Section 10

Contact & Complaints Process

For any questions, complaints, or feedback regarding these terms or Fitas's services, please get in touch with us.

  • Email: support@fitas.app (response within 24 hours)
  • Live Chat: available 24/7 at the bottom-right corner of the platform
  • Complaint submission window: within 30 days of the incident

An initial response will be provided within 7 business days of receiving your complaint. For complex matters, a final resolution is targeted within 30 days.

If you are not satisfied with Fitas's resolution, you have the right to file a complaint with Curaçao eGaming's independent dispute resolution service.

Why does following the rules matter?

Fitas's terms and conditions are not just legal documents on paper — they exist to protect every user. When you follow the rules, your account, funds, and personal information are kept as secure as possible.

Take KYC verification as an example — many people find it inconvenient. But without it, anyone could open an account in your name and misuse your identity. KYC is essentially protection for you.

Similarly, the requirement to withdraw via the same payment method used for deposits is in place to prevent money laundering. Following this rule keeps the platform secure and compliant in the long run — which is ultimately in the interest of every honest user.

Fitas's terms have been drafted with Bangladeshi users in mind. There's no confusing legal jargon here — everything is explained as simply as possible. If anything is unclear, feel free to ask directly in the support chat.

Responsible Betting: Fitas always reminds you — betting is for entertainment, not a source of income. Know your limits. For more information and support on responsible betting, visit Responsible Gaming page.

FAQ

Have questions about our Terms & Conditions? Find the answers here.

After logging in to Fitas, go to the account menu and select "Betting History" or "Transaction History" to view all your records. Your betting history shows the date, market type, odds, stake, and result for each individual bet. Your transaction history brings together all deposits, withdrawals, and bonus credits in one place. You can use the filter options to narrow results by date range or bet type. Fitas retains records for the last 2 years. If you need records older than that, contact support@fitas.app — they will be retrieved within 7 business days.

If a match is completely cancelled, all bets placed on that match are voided in accordance with Fitas's rules and the full stake is returned to your wallet — typically within 24 hours. If a match is abandoned mid-way (for example, a cricket match called off due to rain), the outcome depends on which rule applies: if a result is determined via the Duckworth-Lewis method or another official method, bets are settled according to that result. If no official result is reached, bets are voided and stakes are refunded. If one leg of an accumulator is voided, the remaining legs are recalculated with that leg's odds set to 1.00. For pre-match bets, if the match does not take place within 48 hours, the bet is voided.

You know the rules — now get started

Register on Fitas — get started with transparent rules, fair play, and a 100% bonus on your first deposit. Bangladesh's most trusted betting experience.

For users aged 18 and over. Bet responsibly.

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