This page clearly explains why Fitas collects your personal data, how it is used, and how securely it is stored. We believe you should have full control over your own information.
The principles Fitas always follows to protect your data on the platform.
Fitas only collects information that is genuinely necessary to operate the service and maintain security. No excess or irrelevant data is collected.
All your data is protected with SSL 256-bit encryption. From login to payment, every data transfer takes place over a secure channel.
Fitas never sells your personal data to third parties and does not share it with advertisers.
You have the right to view, correct, and delete your personal data at any time. Contact support whenever you wish to exercise these rights.
Fitas does not retain data longer than necessary. In general, data is kept for a maximum of 2 years after account closure.
In the event of a data breach, Fitas will notify affected users within the legally required timeframe and take all necessary protective measures.
Fitas only collects data that is necessary to operate the service, maintain security, and meet legal obligations. Data comes from three main sources: information you provide directly, data collected automatically while you use the platform, and information received from third-party verification providers.
Fitas uses your data only for defined purposes, each backed by a clear legal or service-related basis. Your data is never used without justification or for unrelated purposes.
Fitas never sells your data. However, limited information is shared with trusted partners where necessary to operate the service — and we clearly outline below what is shared, with whom, and why.
Contracts with third-party partners explicitly state that they may only use data for the specified purpose and must not share it with any further third parties.
Fitas applies industry-leading technology to protect your data — security is enforced at every technical layer, not just in words.
Fitas uses cookies and similar technologies across its website and app to enhance your browsing experience and keep the platform running smoothly.
| Cookie Type | Purpose | Duration | Can it be disabled? |
|---|---|---|---|
| Essential cookies | Login sessions, security tokens | At session end | No (Required) |
| Functional cookies | Language preferences, saved bet slips | 30 days | Yes |
| Analytics cookies | Understanding usage patterns, improving the site | 90 days | Yes |
| Security cookies | Fraud prevention & bot detection | 7 days | No (Required) |
Optional cookies can be disabled at any time through your browser settings. However, disabling essential cookies may affect login functionality and core platform services.
Fitas believes you should have full control over your own data. The rights listed below are yours to exercise at any time.
You may request a full list of all the data Fitas holds about you.
You can correct any inaccurate or outdated information. Some changes may require KYC re-verification.
You may request deletion of your personal data after your account is closed.
You may request that your data not be used for specific purposes.
You can export your data in a machine-readable format (CSV/JSON).
You may object to promotional communications or automated decision-making.
Fitas retains data only for as long as it is needed. Once that purpose is fulfilled, the data is securely deleted or anonymised.
Fitas is strictly for users aged 18 and above. No one under 18 is permitted to open an account, and we do not knowingly collect any personal information from minors.
Date of birth verification at registration and ID verification through the KYC process form the core layer of this protection. If a minor is found to have created an account, it is immediately closed, all data is deleted, and any remaining balance is returned through the appropriate channel.
Fitas may update this Privacy Policy from time to time — due to legal changes, new features, or security improvements. You will be notified in advance of any significant changes.
Previous versions of this policy are available upon request at support@fitas.app.
For any questions about our Privacy Policy, requests regarding your data, or any concerns, please contact the Fitas data protection team.
If you are not satisfied with Fitas's resolution, you have the right to file a complaint with the Curaçao eGaming authority.
Sharing personal information on an online platform is an act of trust. When you provide your mobile number, bKash details, or national ID on Fitas, that trust means a great deal. We understand that.
Data protection at Fitas is not a standalone feature — it is built into the very foundation of the platform. Every new feature is reviewed through a data protection lens, and every new provider partnership begins with a review of their privacy practices.
Many people in Bangladesh have concerns about data privacy on online platforms — and with good reason, given past incidents of misuse. Fitas wants to change that perception. We believe transparency is the best approach, which is why this privacy policy is written in such detail.
If you ever feel that Fitas has handled your data inappropriately, please let us know. We take every complaint seriously and investigate thoroughly. No concern is dismissed as unreasonable.
At the end of the day — your data is yours. Fitas is simply a responsible custodian of that data, and we take that role seriously.
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