Fitas FAQ — Common Questions & Detailed Answers

Fitas periodically runs free spin and daily sign-in bonus promotions. Joining is simple — no separate registration or code required.

Daily Sign-In Bonus: A sign-in bonus is automatically credited each day you log in. The longer your consecutive login streak, the higher the bonus amount. Logging in for 7 days in a row also unlocks a special reward. Bonuses can be viewed directly in the "Promotions" section.

Free Spins: When a free spin offer is active, you'll see a banner on the home page or under the "Promotions" tab. Click "Join" and the spins will be credited to your account. Head to the designated slots game and select "Use Free Spins" to play.

• Free spins generally need to be used within 24–72 hours; they expire after that.
• Winnings from free spins carry just a 1x wagering requirement — which is about as straightforward as it gets.
• To see current offers, log in and visit the "Promotions" page — all active offers are listed there.

An accumulator or combo bet combines the outcomes of multiple matches into a single bet. If every selection wins, all the odds multiply together — which is why it's a popular choice for chasing big payouts. Placing an accumulator bet on Fitas is straightforward:

• Pick a selection from any match — it will be added to your bet slip.
• Keep adding selections from more matches to the same bet slip — you can add anywhere from 2 up to a maximum of 20 legs.
• The "Accumulator" option will appear automatically on your bet slip — just select it.
• Enter your bet amount — the combined odds and potential winnings will be displayed instantly.
• Click the "Confirm Bet" button to complete your bet.

Keep in mind — losing even one leg in an accumulator means the entire bet is lost. The more legs you add, the higher the risk. The minimum bet amount is ৳50. For a full betting guide, Betting Go to the page.

Yes, you must be at least 18 years old to register on Fitas. This isn't just a rule — it's an international licensing requirement and our ethical responsibility. Any registration attempt by anyone under 18 will be rejected.

How Fitas verifies your age:

• You're required to provide your date of birth during registration — the form cannot be submitted if you are under 18.
• Before withdrawing, KYC verification requires a National ID or passport — this also reconfirms your age.
• If someone opens an account using false information and is later caught, the account will be permanently closed and the balance may be forfeited.

If you suspect a minor in your household is using Fitas support@fitas.app— and we'll take care of it promptly. To learn more about responsible betting and age protection, Responsible Gaming Go to the page.

Fitas supports Two-Factor Authentication (2FA) and keeping it enabled is strongly recommended. With 2FA active, even if someone gets hold of your password, they still can't log in — a one-time OTP sent to your mobile is required as a second step.

Steps to activate:

• Log in and click the profile icon in the top right corner.
• Go to "Account Settings" → "Security" tab.
• Find the "Two-Step Verification" or "Two-Factor Authentication" option and toggle it on.
• A verification OTP will be sent to your registered mobile number — use it to confirm.
• From that point on, an OTP will be required for every login from a new device or suspicious location.

With 2FA enabled, always keep your registered mobile number accessible. If you change your number, update it in Settings first — otherwise you may be locked out. If you run into any issues, contact support@fitas.app.

Once the bet result is confirmed, winnings are typically credited anywhere from a few seconds up to 5 minutes into the Fitas wallet. For live betting, results are settled immediately after the match ends.

How long different processes typically take:

• Pre-Match Betting: Bets are settled within 5–15 minutes of the match ending, once the official result is confirmed.
• Live / In-Play Bet: As soon as the market closes — usually within 1–3 minutes.
• Accumulator Bet: Settled together once the result of the final leg is confirmed.
• Disputed or Incorrect Results: If a match result is disputed, official confirmation can take up to 48 hours.

Once funds are in your wallet, withdrawing to bKash or Nagad typically takes just 5–15 minutes. For more information on payments, Payment Go to the page.

Fitas keeps its policy completely transparent: Only one account per person is permitted. Opening multiple accounts is not allowed, even if different mobile numbers or email addresses are used.

Fitas's system can detect multiple accounts by reviewing device fingerprints, IP addresses, payment methods, and personal information. If caught:

• All duplicate accounts are closed.
• The bonus balance will be forfeited.
• In some cases, all associated accounts may be permanently banned.

Can two people from the same household open separate accounts? Yes, you can — provided both people are 18 or older and each has their own separate ID, mobile number, and payment method. However, if the system sees two accounts logging in from the same household IP, it may flag them — in that case, support@fitas.appis a good place to let us know.